All donations should be mailed to: 300A Wilson Avenue North York, Ontario, M3H-1S8
Who should I make my check out to?
Please make all checks payable to: Chai Lifeline Canada.
Please make sure that in the memo it says Jump for Chai and who the donations should be credited to.
How do I find a participant's personal fundraising webpage?
Click on the home page and begin typing the first or last name. Your options will display as you type.
How quickly can I expect an online donation to post to a participant's fundraising account?
Any donation made online should post immediately. If an online donation does not post within 5 minutes, please contact us.
What happens if I check the checkbox to "cover processing fees"?
If you check this checkbox, you will be charged the amount indicated next to the checkbox. This amount will also be visible to the non-profit. However, on the fundraising page, your intended - initial donation amount will be displayed.
Are donations tax-deductible?
All monetary donations are tax-deductible to the extent allowed by law. Tax receipts will be emailed to donors 4 - 6 weeks from the date of donation.
Do all donors who mail their donations receive a receipt?
Any donor who mailed their donation and provided an address will receive a receipt via mail once the donation has been processed. If you made your donation in installments, you will receive a receipt each time a monthly payment is processed.
Do all donors who contribute online receive a receipt?
Yes, anyone who donates online, regardless of the amount, will receive a receipt via email.
What is Chai Lifeline Canada's Registered Charitable Number?
A Registered Charitable Number identifies Chai Lifeline Canada as a non-profit Organization. The Chai Lifeline Canada Registered Charitable Number is 85656 5536 RR0001.
How do I add a dedication when I make a donation?
When you make a donation online, you can designate what you want to appear as your recognition name on the participant's Honor Roll. This may be your name, or it could be something such as "From the whole Wolf family" or "in memory of Aunt Cathy."
What can I do if a check is written out to me personally?
If a donation check has been written out to you personally, you may endorse the back of the check and mail it in with a completed donation form to Chai Lifeline Canada.
Can I mail in a cash donation?
It is not a good idea to send a cash donation in the mail. You may drop off the cash at Chai Lifeline Canada along with your information or you can deposit the cash into your checking account and send a personal check from your account.
How quickly can I expect an online donation to post to my page?
Any donation made online should post immediately. If your donation does not post within 5 minutes, please contact Chai Lifeline Canada.
Can I enter a check online?
You can't enter a check online. What you can do is enter a check as a pledge. This can be done in the fundraising section of your headquarters page. The status of the check will be pending until the check is received by Chai Lifeline Canada.
A donor is requesting a Registered Charitable Number; what is that and how can I get it?
A Registered Charitable Number identifies Chai Lifeline Canada as a Registered Charitable non-profit orginization. Many donors will request this number to validate their donation as tax-deductible. The Chai Lifeline Canada Registered Charitable Number is 85656 5536 RR0001.
Not all of my donors are showing up in the Honor Roll. Why?
As your donors make a contribution, they have the option of whether or not they want to appear in the Honor Roll.
Where can I find a list of the people who have donated to me?
Log in with your email and password to visit your headquarters page. Select ‘My Fundraising Report on the left side. You will then find a list of all of your donors as well as a list of all donors to your Team .
How can I send a thank you email to my donors?
To easily send thank-you emails to donors, follow these steps:
Log in to your fundraiser dashboard by clicking the "My HQ" link in the top right
Click "My Fundraising Report" in the left sidebar
Locate the donor/donation you'd like to thank, and click "Send Email" (If the donor didn't submit their email address, this option is unavailable.)
Type the message in the pop-up window, and click "Send Email"
Why am I receiving emails telling me that I've received a donation?
You are receiving these emails because we would like to keep you updated on your fundraising efforts. If you wish to stop receiving these updates, please login to your headquarters and edit your account preferences.
What is my personal page URL?
A personal URL is a shortened link to your Team or personal page that you can send to friends and family in emails. A personal URL will look like this https://support.chailifelinecanada.org/jumpforchai/ben.
Can a donor add a dedication message that appears in my fundraising honor roll?
When a donor makes a donation online, s/he can enter text to appear on the fundraising honor roll. This may be the donor's name, or it could be something like "From the whole Wolf family" or "In Memory of Aunt Cathy".
At Chai Lifeline Canada we are passionately devoted to alleviating the burden of those facing medical challenges. From the moment of diagnosis, through the arduous months and years, in good times and bad, Canadian families have discovered that Chai Lifeline Canada is a friend for life.